Westek Technology
Technical Services
Services Overview
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Westek Technology firmly believes that high
quality customer care throughout the company is the key
to business success.
Westek is committed to the very best
in Customer Service. All of our engineers are trained in
all aspects of our product and are committed to customer
satisfaction.
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Customer Support Services
Westek offer the full spectrum of
support services from customised chassis design and
manufacture, software support, hardware support and
system monitoring. All Support Services are managed and
monitored centrally to ensure high level of customer
support and satisfaction. Full escalation procedures are
defined to ensure Service Level Agreements are delivered to ensure the smooth running of your business.
Westek have many years experience in
supporting small, medium and large customer systems
based on a wide variety of Operating Systems and uses.
Our fully Microsoft qualified engineers support a wide
range of Operating Systems allowing us to address a wide
range of computing problems within a single support
team.
System Support Services
Westek have a dedicated team of engineers fully
trained and equipped to repair, upgrade and maintain
Westek equipment. Along with partner support companies
Westek offer on site support covering the UK and many
parts of Europe.
Hardware Support contracts range from extended
return to base warranties through to emergency on site
services.
4 Hour response on site service, Monday to
Friday 9am to 5.30pm, excluding national holidays
8 Hour response on site service, Monday to Friday 9am to
5.30pm, excluding national holidays
24 x 7 emergency on site service, 8 hour response
24 x 7 emergency on site service, 4 hour response
Westek maintains emergency spare parts in
different locations around the UK to ensure that your
chosen level of on site support service is delivered.
Our out of normal office hours support services provides
contact with a Westek engineer to respond to your
request for support on a 24 x 7 basis.
Warranty
Westeks own manufactured products
carry a warranty against manufacturing defects for a
period of two years. The warranty and support period may
be extended at the time of purchase by taking out one of
Westeks extended warranty support agreements. Our
standard warranty is a return to base warranty and this
can be upgraded to an on site service using one of our
service options detailed above.
For more details please refer to our standard
warranty and returns documentation
Helpdesk
Westek provides free helpdesk support
to its customers for products within the warranty
period. Customers may contact our helpdesk by telephone
(from 8.30am to 5.30pm on working days) or by email. You
request for assistance will be logged onto our database
and tracked to ensure that your enquiry is dealt with
efficiently and is automatically escalated if it remains
unresolved for any length of time.
Contact details are provided to all
our customers at the time of purchase.
For more details please refer to our standard
warranty and returns documentation
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